REFUND POLICY
Last review: March 3, 2025
This Refund Policy (the “Policy”) has the force of a binding agreement between the Client (“you”, “yourself”) and the company CYBERBLOCKS TECHNOLOGIES AG(the “Company”) operating the website CYBERBLOCKS.COM (the “Website”).
It is your responsibility to read this Policy carefully.
By accessing or using the Company’s services as specified on the Website, you acknowledge that you have read this Policy and agreed to be legally bound by it.
- FIAT REFUNDS
If you funded your CYBERBLOCKS account with Fiat funds, transferring these funds back to you, upon your request, will only be possible before you convert them to Virtual Assets. If you have instructed us to convert these funds to Virtual Assets funds and we have executed the conversion, you will only be able to get the Fiat funds by selling or exchanging your Virtual Assets back to Fiat using your CYBERBLOCKS account. This will only be possible if you have not transferred these funds to another destination outside of your CYBERBLOCKS account.
The transfer methods for executing refunds may be limited and may vary in availability depending on your location, the refund amount, and other factors.
We will never request any additional transfers from you in order to execute your requested refund.
- VIRTUAL ASSETS REFUNDS
Virtual Assets transfers are final and irreversible. If you funded your CYBERBLOCKS account with Virtual Assets funds, you will only be able to get the Virtual Assets funds back by accessing your CYBERBLOCKS account and sending your Virtual Assets funds to your desired destination. This will only be possible if you have not already transferred these funds to another destination outside of your CYBERBLOCKS account.
After you made a Virtual Asset transfer out of your CYBERBLOCKS account, it is final and will be sent to the specified wallet address. In case you submit an incorrect wallet address for your transfer, your funds will be lost and we will not be able to assist you with retrieving them due to the nature of Virtual Assets transfers. It is your responsibility to make sure, before you make a digital currency transfer, that the destination wallet address is correct and you have access to that wallet.
- COMMUNICATION
In all cases, it shall be your responsibility to keep your account details confidential and not to share your account access information (such as, for example, login details) with any third parties. Our team cannot and will not access your wallets, and will never ask you for your account access information.
Please note: communication pertaining to refunds shall be conducted through our email address [email protected], which is shown on the Website. We will not contact you through other channels that are not stated as contact information on the Website.
If you have questions related to this Policy or would like to request a refund, please contact us by sending an email to [email protected].