Customer Acceptance Policy

1. Overview

CYBERBLOCKS TECHNOLOGIES AG is committed to maintaining the highest standards of compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. This Customer Acceptance Policy outlines our criteria for accepting customers and the due diligence procedures we follow.

2. Eligible Customers

We accept customers who meet the following criteria:

• Are at least 18 years of age
• Can provide valid identification documents
• Have a legitimate source of funds
• Are not resident in prohibited jurisdictions
• Are not on any sanctions lists

3. Supported Jurisdictions

Our services are currently available to residents of the following regions:

• European Economic Area (EEA) countries
• United Kingdom
• Switzerland
• Canada
• Australia
• United States (select states)

4. Prohibited Jurisdictions

We do not accept customers from jurisdictions subject to comprehensive sanctions or with high money laundering risks, including but not limited to:

• North Korea
• Iran
• Syria
• Cuba
• Crimea region
• Other FATF high-risk jurisdictions

5. Customer Due Diligence (CDD)

All customers must complete our verification process, which includes:

• Identity verification (passport, national ID, or driver's license)
• Proof of address (utility bill, bank statement dated within 3 months)
• Source of funds documentation for higher-value transactions
• Liveness check / selfie verification

6. Enhanced Due Diligence (EDD)

Enhanced due diligence is required for:

• Politically Exposed Persons (PEPs) and their relatives/close associates
• High-value transactions
• Customers from higher-risk jurisdictions
• Complex ownership structures
• Unusual transaction patterns

7. Corporate Customers

For corporate customers, additional documentation is required:

• Certificate of incorporation
• Articles of association / bylaws
• Register of directors and shareholders
• Identification of ultimate beneficial owners (UBOs)
• Proof of business address
• Board resolution authorizing account opening

8. Right to Refuse

CyberBlocks reserves the right to refuse or terminate a business relationship if:

• The customer fails to provide required documentation
• There are concerns about the legitimacy of funds
• The customer is found on sanctions lists
• Suspicious activity is detected
• The customer provides false or misleading information

9. Contact

For questions about our Customer Acceptance Policy, please contact our compliance team: