CUSTOMER ACCEPTANCE POLICY

1. INTRODUCTION

2. ELIGIBLE CUSTOMERS

2.1 Individual Customers

CYBERBLOCKS accepts individual customers who meet the following criteria:

• Must be at least 18 years of age
• Must be a resident of an accepted jurisdiction
• Must possess a valid government-issued identification document
• Must provide proof of residential address
• Must not be on any sanctions lists or PEP databases
• Must have a legitimate source of funds

2.2 Corporate Customers

Corporate entities must meet the following requirements:

• Must be legally registered and in good standing
• Must provide certificate of incorporation and articles of association
• Must disclose all ultimate beneficial owners (UBOs) holding 25% or more
• Must provide identification for all directors and authorized signatories
• Must demonstrate a legitimate business purpose
• Must not be incorporated in high-risk or sanctioned jurisdictions

3. ACCEPTED JURISDICTIONS

CYBERBLOCKS currently accepts customers from the following regions:

• European Economic Area (EEA) member states
• United Kingdom
• Switzerland
• Canada
• Australia
• United States (selected states only)
• Singapore
• Hong Kong

Customers from jurisdictions not listed above may be considered on a case-by-case basis subject to enhanced due diligence.

4. PROHIBITED CUSTOMERS

CYBERBLOCKS will NOT accept customers who:

• Are residents or nationals of sanctioned countries (including but not limited to North Korea, Iran, Syria, Cuba, Crimea region)
• Are listed on OFAC, UN, EU, or Swiss sanctions lists
• Are Politically Exposed Persons (PEPs) without enhanced due diligence approval
• Have been convicted of financial crimes, money laundering, or terrorist financing
• Cannot provide satisfactory identification or source of funds documentation
• Operate in prohibited industries (illegal gambling, unlicensed money services, etc.)
• Provide false or misleading information during the onboarding process

5. KNOW YOUR CUSTOMER (KYC) REQUIREMENTS

5.1 Standard Due Diligence

All customers must provide the following documentation:

• Valid passport or national ID card (both sides)
• Proof of address dated within the last 3 months (utility bill, bank statement, or government correspondence)
• Selfie holding the ID document
• Source of funds declaration

5.2 Enhanced Due Diligence

Enhanced due diligence may be required for:

• High-value transactions exceeding CHF 100,000
• Customers from higher-risk jurisdictions
• Politically Exposed Persons (PEPs) and their associates
• Complex corporate structures
• Customers with unusual transaction patterns

6. ONGOING MONITORING

CYBERBLOCKS conducts ongoing monitoring of all customer accounts and transactions. This includes periodic review of customer information, transaction monitoring for suspicious activity, and re-verification of customer data. We reserve the right to request updated documentation at any time and to suspend or terminate accounts that fail to comply with our requirements.

7. ACCOUNT TERMINATION

CYBERBLOCKS reserves the right to refuse, suspend, or terminate any account at its sole discretion if:

• The customer fails to provide requested documentation
• The customer provides false or misleading information
• Suspicious activity is detected on the account
• The customer becomes subject to sanctions or regulatory restrictions
• The customer violates our Terms and Conditions

8. CONTACT INFORMATION

For questions regarding this Customer Acceptance Policy or to submit documentation, please contact our Compliance Team: